This refund & cancellation policy is adopted by all users of Rely cabs and will apply to all
cabs as arranged on the customers’ behalf through Rely Cabs which is maintained by
InventBird Pvt Ltd, also known as Rely Cabs.
All cancellations of local(within the vicinity of the city) journeys made before the
booking time and prior to vehicle dispatch will not incur a penalty charge. All airport
journeys must be cancelled no less than 24 hours prior to the pick-up time. If you need to
cancel a booking please contact us by phoning our call centre on 0891 - 6668787.
As a general rule local(within the vicinity of the city) journeys are normally dispatched
once accepting booking from user. Cancellations for local(within the vicinity of the city)
journeys made prior to the booking time, but after a vehicle has been dispatched will be
subject to a charge up to the full price of the fare. Cancellations for airport journeys
made less than 24 hours prior to the pickup time will be subject to a charge up to the full
price of the fare.
In the instance of a late cancellation fee being levied for non-prepaid journeys an invoice
for the fee plus VAT will be issued. The invoice must be paid within 30 days of invoice date
and any unpaid invoices will incur a maximum 100% charge of the original invoice amount. The
time stipulated for payment shall be of the essence of the Agreement. Failure to pay within
the period specified shall entitle us to write to you and upon the expiration of seven days’
notice, to charge you for costs and expenses incurred in recovering late payments, Rely Cabs
places a temporary authorization hold on your payment method.
If you were incorrectly charged a cancellation fee, let us know why here. Please make sure
you've selected the correct trip.Cancellation fees are charged to compensate drivers for
time invested in traveling to a rider's pickup location.
When a driver is along the way to your pickup location, you can use your app to cancel your
ride request. Your account may be charged a cancellation fee. This depends on how much time
has passed between when the driver accepted your request and when you cancel.
All refunds must be requested within 10 days of the original booking date. Refunds to
credit/debit cards can only be refunded to the original card used. Refunds made by cheque
can only be made out to the customer who made the original booking.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your Bank Account or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact
your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If
you’ve done all of this and you still have not received your refund yet, please contact us
at [email protected]
If coupons are applied during the filling of wallet, the coupon value / cash back will be
excluded and remaining amount will be returned.